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FAQ

What is the CIA’s return policy?

If you wish to return a product, please contact us using the contact form, and let us know the reason for your return. You must ship the item back to The Culinary Institute of America at your own expense, and will be charged a 20% re-shelving fee. Once the item is received, your account will be credited.

How do I cancel an order?
To cancel and order, contact us and we will help you cancel your transaction.

Can I pay for my order with an invoice or Purchase Order instead of a credit card?
Yes, you can pay for your subscription with an invoice or Purchase Order instead of a credit card. Just contact us and we will help you process your transaction! You may also fax POs to us at 707-967-2543.

How do I buy products for a tax exempt organization?
If you are buying books or DVDs for a tax exempt organization, please contact us with your tax exempt ID and we will help process your payment.

How do I track my order?
Once you place an order and your items are shipped, you will receive an automatically generated message with tracking information.

Need help with your order? Contact Us.
Please contact our Customer Service Consultants at 1-800-888-7850 (8 a.m.–10 p.m. EST) or 845-452-2230 (8:30 a.m.–5 p.m. EST) or fill out our contact form.