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Exceeding Expectations: Service Tips & Techniques to Keep Your Customers Coming Back
The Culinary Institute of America

Exceeding Expectations: Service Tips & Techniques to Keep Your Customers Coming Back

$39.95 $99.95

Exceeding Expectations: Service Tips & Techniques to Keep Your Customers Coming Back, the CIA's front-of-the-house training DVD, provides a comprehensive lesson in the principles, standards, and practices that define outstanding service. Whether you are a fine-dining, café, casual, or family-style restaurant, your wait staff will benefit from Exceeding Expectations. Lessons include:

  • Dining room guidelines
  • Hospitality basics
  • How to properly set a table
  • How to handle a tray
  • How to properly serve beverages to guests
  • Taking reservations
  • The importance of a pre-meal meeting with staff members
  • How to seat guests and take orders
  • Serving the first course, clearing entrée service and de-crumbing the table
  • How to take dessert orders
  • How to handle the check
  • Dining room safety, sanitation and personal hygiene
  • Bonus features include napkin folding and a printable checklist

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